Privacy Policy

Effective date: June 8, 2026

1. Introduction

GlowUp MediSpa ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, book appointments, or receive services at our clinic located at 104 Centrepointe Dr, Nepean, ON K2G 6B1.

2. Information We Collect

We may collect the following types of information:

• Personal information: name, email address, phone number, date of birth, and mailing address.
• Mobile phone number: if you opt in to receive SMS messages from us via our SMS opt-in page, by texting a keyword to our messaging number, or during appointment booking where SMS consent is offered separately.
• Health-related information: medical history, treatment preferences, allergies, and notes related to your care, where applicable and with your consent.
• Appointment and communication records: booking details, messages, and correspondence with our team.
• SMS consent records: timestamp, opt-in method, and related details when you subscribe to our text messaging program.
• Website usage data: IP address, browser type, pages visited, and cookies or similar technologies.
• Payment information: billing details processed through our secure payment providers. We do not store full credit card numbers on our servers.

3. How We Use Your Information

We use your information to:

• Schedule and manage appointments
• Provide medical aesthetic and wellness services
• Send SMS messages you have opted in to receive, including appointment reminders, booking confirmations, clinic updates, and promotional offers
• Communicate with you about your care, promotions, and clinic updates
• Process payments and maintain business records
• Improve our website, services, and customer experience
• Comply with legal and regulatory obligations

4. Sharing of Information

We do not sell your personal information. Mobile information will not be shared with third parties for marketing or promotional purposes. We may share information with:

• Service providers who assist with booking, email, SMS delivery, analytics, or payment processing (such as our messaging platform provider) solely to deliver messages you have consented to receive
• Healthcare professionals involved in your treatment, where necessary
• Legal or regulatory authorities when required by law

All third parties are required to protect your information and use it only for the purposes we specify.

5. Cookies and Analytics

Our website may use cookies and similar technologies to improve functionality and understand how visitors use our site. You can control cookies through your browser settings. We may use analytics tools such as Google Analytics to help us improve our services.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure.

7. SMS Text Messaging

If you opt in to receive SMS messages from GlowUp MediSpa, the following applies:

• Program: GlowUp MediSpa SMS Notifications
• Messages: appointment reminders, booking confirmations, rescheduling notices, clinic updates, and promotional offers
• Frequency: message frequency may vary; you may receive up to 8 messages per month
• Cost: message and data rates may apply
• Opt out: reply STOP, UNSUBSCRIBE, CANCEL, QUIT, or END at any time to unsubscribe
• Help: reply HELP or contact us at +1 (613) 218-1936
• Consent: consent to receive SMS messages is not a condition of purchase

You can opt in on our SMS opt-in page or by texting START or JOIN to our messaging number. We maintain records of SMS consent, including the method and time of opt-in.

8. Your Rights

Depending on applicable law, you may have the right to:

• Request access to the personal information we hold about you
• Request correction or deletion of your information
• Withdraw consent for marketing or SMS communications at any time by replying STOP or contacting us
• File a complaint with a privacy regulator

To exercise these rights, please contact us using the details below.

9. Retention

We retain personal information only as long as necessary to provide services, meet legal requirements, and resolve disputes.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children without appropriate parental or guardian consent.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

• GlowUp MediSpa
• 104 Centrepointe Dr, Nepean, ON K2G 6B1
• Phone: +1 (613) 218-1936
• Email: via our contact form